Reference

Privacy Policy for Your afk77 Account

Our Privacy Policy explains how we handle the details connected with your afk77 account, including phone verification, device access and wallet status.

Account dataWallet recordsDevice choicesPrivacy requests
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afk77 Privacy Policy for Your afk77 Account
PRIVACY CONTACTS

Three Ways To Ask About Data

A clear contact route helps you correct an account detail, ask why a wallet record appears, or request a copy of personal data held for your afk77 account. We handle privacy questions separately from ordinary lobby questions so the request reaches the right queue. Include your registered phone number, the relevant date and a short description, but never send a password or full wallet login. Support is available every day from 08:00 to 23:00 WIB through live chat and the contact form.

Team online

Live chat

Use live chat from your signed-in account when you need help with a phone verification record, a DANA or QRIS receipt, or a device sign-in. We may ask account checks before discussing personal data, so your details are not disclosed to someone else using the same device.

Contact form

The contact form is suitable for a Privacy Policy request, correction request or question about retention. Add your registered phone number, request type and dates for the relevant activity. We reply through the contact details attached to your account during the 08:00-23:00 WIB service window.

Receipt enquiry

If your question concerns DANA, OVO, GoPay, QRIS, bank transfer or a virtual account, attach the receipt reference with sensitive wallet credentials hidden. We use that reference to check status and account matching without asking you to share a wallet password.

HANDLING YOUR RECORDS

How We Apply This Privacy Policy

We keep this Privacy Policy practical: each data use should connect to account access, payment matching, security, support or a legal requirement.

Account security

Phone verification is used before account access and when a privacy request needs identity checking. We may compare sign-in time, browser and device signals with the account record. These checks help us avoid releasing account details to an unauthorised person using your phone or computer.

Payment matching

For DANA, OVO, GoPay and QRIS, we use transaction references, status and timing to connect a payment event with your account. Bank transfer and virtual account records can be checked in the same way. Wallet passwords, PINs and one-time codes should never be sent to us.

Cookies

Cookies and similar browser storage can keep a sign-in session, remember a language or preserve a security setting. You can clear them in your browser, although doing so may require phone verification again. We use these controls for access and measurement rather than to request wallet credentials.

Retention

We retain account, payment and support records for the period needed to provide access, resolve a dispute, investigate security activity or meet a lawful duty. When a record is no longer needed for those purposes, we remove it or separate it from direct account identifiers where practical.

Correction requests

You can ask us to correct a name, phone detail or other account field that is inaccurate. Send the request through live chat or the contact form and include the affected field. We may request phone verification before changing details that control account access or payment matching.

Access choices

You may ask what personal data we hold, request a copy where available, or ask about deletion or restriction. Some records may remain when a dispute, security review or legal retention duty applies. We explain the reason if we cannot complete the requested change.

Privacy Policy Answers For afk77

These Privacy Policy answers address the account and payment questions Indonesian customers most often raise before opening an account. We keep the wording direct so you can understand what happens when you verify a phone number, sign in from a mobile browser, send a wallet receipt or ask us to change a record. If your situation is not covered, contact us through live chat or the form during the stated WIB hours.

It covers account creation, phone verification, sign-in, device signals, cookies, support messages and payment references. It also explains retention and requests for access, correction, deletion or restriction. The same Privacy Policy applies when you use a desktop browser or the mobile browser.

We may receive a transaction reference, amount, time, status and account match needed to check DANA or QRIS activity. We do not need your wallet password, PIN or one-time code. Hide those credentials before sending a receipt through live chat or the contact form.

Send a request through live chat or the contact form, using the phone number registered to your account and stating that you want a data copy. We may complete phone verification first. We then explain the available records and any lawful reason a part cannot be supplied.

Yes, you can ask us to correct an inaccurate account field through live chat or the contact form. Describe the field and the change required. For a phone number or payment-linked detail, we may ask for verification before applying the change.

We keep payment records for the time needed to match transactions, answer disputes, investigate security activity or meet a lawful retention duty. This can include DANA, OVO, GoPay, QRIS, bank transfer and virtual account references. We remove or separate records when that need ends.

Yes. The Privacy Policy covers your mobile browser, desktop browser and the cookies or device signals used in either path. We do not require an installed app for access. Clearing browser storage may sign you out and trigger phone verification when you return.

Use live chat from your account or the contact form for a Privacy Policy request. Support operates daily from 08:00 to 23:00 WIB. Include your registered phone number and relevant dates, and do not include passwords, wallet PINs or one-time codes.

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